Remote Customer Service
Improve your service levels, wherever you are
If your customer service team are operating remotely, you’ll need a phone that allows you to provide great service to your customers, wherever you are. HiHi is a cloud-based system, with unified communications features, which means your team can communicate using their main deskphone, mobile phone, a PC, or combination of all three.
Unified Communications
Use your preferred devices
Call Recordings & Statistics
Analyse performance
CRM Integration
Maintain customer records
Devices to suit your way of working
Be flexible, with Unified Communications
One of the many benefits of a cloud-based phone system such as HiHi is that you can utilise Unified Communications; being able to communicate on devices other than your deskphone without loss of performance. HiHi phone systems come complete with HiHi Connect; an app that works on your mobile phone. Using the app, you can replicate your entire phone system, including your presence in hunt groups and call forwarding chains. You can also display your work number on any outgoing calls, helping you to keep your personal number private.
Learn more about HiHi Connect
Help your team continue to develop
Improve Performance and Service
One of the often cited criticisms of remote working is the potential to lose visibility of performance and service levels. Using the HiHi Connect app means that calls can continue to be recorded in our call recording software and they will also be represented in call statistic packages. Using these two services together can help you to monitor performance levels; checking to see if calls are still being answered in good time and who your busiest agents are. Similarly, you can listen back to calls with your team, helping them to understand how better to serve your customers. Thanks to HiHi deskphones, HiHi Connect and our apps, you can do this remotely, suiting the way your team are working.
Learn more about Call Recording
Impress Your Customers
Easily Access Customer Records with CTI
Computer Telephony Integration allows your phone system to integrate with your Customer Relationship Management platform. Enjoy features such as Call Popping, having a customer’s record appear on screen as their call comes in, and Activity Logging, which automatically logs a phone call in their customer’s CRM account, which both help to keep better records of your interactions with your customers. You can also utilise Click to Call, enabling you to simply click a phone number on screen to allow your phone to call it.
Learn more about our CRM integration