Perfect your workflow
Designed to improve your teams’ productivity, HiHi Vision is our Computer Telephony Integration software, which can enhance your customer service by integrating with your existing database. Quickly identify a caller and see their records as soon as they call in with screen popping, click to dial from within customers’ profiles and easily log activity of your calls within your integrated business application.
See who’s calling
Click to Dial
Easily make calls
Keep records updated
Make a great impression
See who’s calling you with Caller Preview and Contact Popping. With HiHi Vision, when an inbound call comes in, it will quickly search your integrated business application and display the caller’s name so you can start a more engaging conversation. By clicking on the preview window, the caller’s record will open directly in your application, giving you quick access to their previous notes and activities.
Click to Dial
Seamlessly make outbound calls
Improve your efficiency and reduce mistakes by using the Click to Dial feature. In HiHi Vision, telephone numbers within your integrated business application are transformed into links that will initiate a call when clicked. This speeds up the process of making outbound customer calls, streamlining the process from web to phone, and reduces the risk of manually typing telephone numbers incorrectly.
Improve your productivity
HiHi Vision will create an activity record of a call received from a customer within your integrated business application. This log will still allow the addition of manual notes for you to add more details into the customer’s records. This feature allows you to improve your efficiency and prevents customer’s calls from being missed in their profile. This feature may be either manual or automatic logging dependant on your integrated business application.
Connect with a range of business tools
HiHi Vision can be integrated with a range of business applications, with many supporting a selection of features. HiHi Vision also includes a Call Control feature, which allows you to answer, transfer and place calls on hold via your computer, plus the ability to see your colleagues Presence information before you transfer calls to them.
*HiHi does not offer technical support for third party-applications or accounts.Learn more about our CRM integration