Understand your business
See the statistics behind the phone calls
We believe that every phone call in or out of your business has a story to tell. Whether it reveals who your company’s fastest respondents are, or who answers the most calls, there is a wealth of business-improving information behind your calls. HiHi’s analytics platform puts this information in your hands, so that you can make better business decisions and help your company continue to thrive.
Monitor call performance
Compatible with HiHi deskphones & HiHi Connect
Identify problems & see what’s working
Never miss an opportunity
Full visibility of missed calls
Call Analytics for your business
If telephone communications are a core part of your business, then Call Analytics is an essential tool which helps you to optimise performance. By getting data insights on each call, you can understand how effective new strategies, training sessions and new team members are by measuring increases or declines in overall performance, helping you to make key business decisions.
Track Every Call
Thanks to HiHi being a cloud-based phone system, we are able to offer monitoring on every call, whether it’s made on a HiHi deskphone, or via the HiHi Connect mobile app. This means that you can still monitor your teams’ performances, even if you have; remote customer service teams working from home, or other non-office locations. The intuitive dashboard within the HiHi app or hardware allows you to quickly and easily visualise your call data, making it easy to understand and analyse.
Analyse and improve performance
Our Call Reporting software provides you with truly actionable insights. You will be able to see which members of staff are answering the most calls, how long calls are taking to be answered and the average call times across your company. Using this information can enable you to re-allocate staff to certain areas in order to improve customer experience and assist colleagues who may be struggling with excess call volume. Similarly, if you use specific numbers in your marketing campaigns, our software will show the volume of calls to those numbers, helping you to better analyse the campaign’s effectiveness.Learn more about Call Reporting
Generate more business
Proactively return missed calls
Call Reporting also gives you the assurance that your company will be able to return any missed calls. You can set up regular reports to identify any missed calls, allowing you to capitalise on the opportunity that they may present. All the information stored in our Call Reporting platform is anonymous, with only the phone number and time of day being visible which makes that platform GDPR compliant.
Call Analytics Benefits
- Seize every opportunity
- Improve call workflow
- Elevate your customer service
- Fully GDPR compliant
- Gain actionable insight
CONTACT US TO ASK A QUESTION
Call Analytics FAQs
What is Call Analytics?
Call Analytics is a type of software which allows businesses to capture important data regarding their employees phone calls in a GDPR compliant way. Monitor specific telephone numbers, departments within your business and more to get an understanding of how things can be improved across your business.
How does call analytics help my business?
By offering a flexible reporting system, you can get closer to the data that matters most. Measure the volume of calls coming in to make decisions about recruitment. Review the percentage of calls answered to realise the missed opportunities Quickly find unanswered missed calls to ensure those customers hear from you as soon as possible. Discover the average wait time for your customers to get an understanding of your overall customer service and satisfaction. The advantages of phone analytics are endless.