CALL REPORTING

Enhance your business

Better manage various areas of your business and make more informed decisions with our Call Reporting software.

CALL REPORTING

Enhance your business

Better manage various areas of your business and make more informed decisions with our Call Reporting software.

CALL REPORTING

Get a clear insight of your call activities

Improve your productivity and service with real-time call statistics. Our Call Reporting and Analytics software provides you with a range of reports so you can really understand your business. With the ability to see how quickly calls are answered, view lists of unreturned missed calls and gain insights into the success of marketing campaigns, this data can help you make better assessments to shape your business.

Never miss an opportunity

Easily return missed calls

Improve customer service

View individual call activity

Measure performance

Identify successful campaigns

Never miss an opportunity

Proactively call back missed calls

With Call Reporting you can receive hourly and daily reports by email with an overview of your incoming and outgoing calls. View your missed calls, and proactively call these back to ensure you never lose business from calls that have come in outside of hours. You can also view a list of unreturned missed calls from each user, so you can identify who isn’t returning calls in a timely manner.

Our Call Reporting software allows you to configure the reporting to your own preferences, so you can monitor certain departments or numbers.

Find out about Call Centre Management

Improve customer service

Gain insight into call activity

Shorten your call hold times and improve customer service by using the data from individual call activity reports. These reports summarise the total number of calls, how quickly calls are answered, how many are transferred, and the talk time of each call. This can provide you with an understanding of when your peak call times are to ensure you have the correct staffing levels, as well as helping you to look at individual staff performance and see any areas where training is needed.

Measure performance

See what marketing campaigns are successful

Call Reporting is a great tool to help you measure the success of your marketing activities. By allocating different telephone numbers to the various advertising campaigns, you can view which specific numbers have generated the most inbound calls, and easily identify which ones are more successful.

GDPR compliant

Secure portal and reports

You will receive a log-in to your own Call Reporting platform, which gives authorised employees access at any time to view reports. You can also have these reports emailed to you so you can easily view them in your inbox. All the call reports provided by the software are GDPR compliant as it does not contain any personally identifiable information, such as the names of individuals, only the phone numbers used in each call.