Call Management

Call Management for Businesses

HiHi2 includes a Call Management suite, allowing you to understand, measure and control the way calls travel through your business.

Call Management

Call Management for Businesses

HiHi2 includes a Call Management suite, allowing you to understand, measure and control the way calls travel through your business.

Manage your phone call traffic

Keep improving your business with effective Call Management

Call Management includes services like Call Recording, Call Reporting, On-Hold Marketing and Computer Telephony Integration (CTI) which combine to help you manage and monitor the calls in and out of your business. Effective Call Management can help to drive incremental revenue and enhance your teams’ service levels, while also improving their knowledge through call listening and training.

Improve performance

Get more from Call Recording

Understand call traffic

Identify your top performers

Engage your customers

Lower your dropped call rates

Get more from your call recordings

Improve service and training

One component of Call Management is Call Recording. Our call recording software allows you to decide which calls to track; perhaps there are only some teams you would like to monitor, or a particular direction of calls. These are among the settings which are easily changed in the portal. You can use these call recordings to improve performance levels within your teams and it can also help to clarify orders and settle any disputes with stakeholders. Please note: you must always notify people if their call is being recorded.

Learn more about Call Recording

Gain Helpful Business Insights

Discover Call Reporting

Our Call Reporting and Analytics software provides you with a range of reports so you can really understand your business. With the ability to see how quickly calls are answered, view lists of unreturned missed calls and gain insights into the success of marketing campaigns, this data can help you make better assessments to shape your business.

Learn more about Call Reporting

Lower your dropped-call rates

Inform your customers with On-Hold Marketing

Having callers on-hold is an inevitable part of life for any growing business. Studies have shown that if they are confronted with silence, they are likely to hang up and not ring back, which could cost your business. On-Hold Marketing keeps callers engaged and lets you deliver important messages to improve the likelihood of the caller staying on the line.

  • GDPR compliant call recordings
  • Integration with numerous CRM platforms
  • Customisable reporting and recording setups
  • Choose from hundreds of on-hold marketing options
  • Downloadable call recordings

Learn more about On-Hold Marketing