CRM Phone Integration - Telephony Database Integration

Communicate simply

Working with the tools you already use

When a customer calls in, they want to be able to talk quickly and easily with someone to reach an outcome. HiHi Vision gives you the ability to integrate your customer database with your phone system, enabling you to streamline your business and improve productivity.

Make a great impression

Easily see the customer details of inbound calls.

Caller Preview

The name of a caller is displayed in the preview window once it has been found in your integrated business application, so you can start a more engaging conversation.

Contact Popping

You are able to open a caller’s contact record via the preview window. This enables you to view it quickly and easily when they call in, without the need to manually search for it.

Presence

See the availability status of your colleagues with the Presence feature. If you need to transfer a call or consult with someone, this helps you know that they can take your call before ringing.

Improve productivity

Seamlessly make outbound calls and log customer activity.

Click-to-Dial

Reduce the risk of mistakes and improve overall efficiency by using the Click-to-Dial feature. You can initiate a call within your integrated business application, speeding up making a call and streamlining the process from web to phone.

Activity Logging

You will be able to create an activity record of a call received from a customer within your integrated business application. This helps to prevent calls being missed in customer’s profiles, and will help team members in the future.

Call Controls

HiHi Vision allows you to control calls from your computer, simplifying the process when making outbound calls and taking inbound calls. You can easily transfer calls, and with the Caller Preview feature, can quickly tell if it is a customer call.