The home screen is designed to give quick access to key features and information.

Left side: Notifications like missed calls and news alerts

Top bar: Quick actions (such as Do Not Disturb, call forwarding, hide number)

Centre: Favourite contacts for quick access

Right side: Business-wide daily call insights and reporting

A consult transfer allows you to speak to the person before transferring the call.

• While on a live call, tap Transfer on the call screen
• Select a contact
• Speak to them to confirm the transfer
• Tap Transfer again
• Confirm to complete the transfer

Call forwarding lets you redirect calls to another number depending on your availability.

• Tap the phone icon
• Tap the Settings icon
• Select Configure Call Forwarding
• Always forward – sends all calls to another number
• Forward when busy – when you are already on a call
• No answer forward – after a set number of rings
• Enter a number or select a cont
• Choose your preferred Forward Time
• Tap Save

When you return to the home screen, use the Call Forwarding icon at the top of the console to quickly turn call forwarding on or off.

Parking a call places it in a shared queue so another authorised user can pick it up.

• While on a active call, tap Park Call
• The call will appear in the Notifications widget
• Another user can tap it to pick up the call

You can quickly save numbers from your recent calls into your contacts.

• Tap the phone icon
• Tap Add contact
• Enter the contact details
• Tap Save

You can quickly save numbers from your recent calls into your contacts.

• Tap thephone icon (bottom left)
• Find the number in your recent calls list
• Tap the number
• Choose:
• Add to existing to update a contact
• Create new to save as a new contact

Favourites allow you to quickly contact people directly from your home screen.

• Tap the phone icon
• Open your contacts list
• Select a contact
• Tap Favourite

To remove a favourite

• Select the contact again
• Tap Favourite to remove it

Notifications appear on the left-hand side of the home screen, giving you a clear view of activity that may need your attention.

Blue notifications indicate something that requires action, such as a missed call or voicemail.

Green notifications relate to any live call in progress.

• Press and hold the top-left button
• Tap Restart or Power off
• To turn back on, press and hold the button again

• Tap the phone icon
• Tap the Settings icon (top right)
• Scroll to Internal Ringtone
• Select your preferred ringtone
• Tap Save

You can either let the device adjust automatically or control it manually.

• Swipe down on the home screen
• Toggle Adaptive Brightness:
• On – adjusts automatically based on your environment
• Off – allows manual control
• Use the slider to adjust brightness

This allows you to update your device with the latest company contacts, if for any reason the automatic syncing has not worked quickly enough.

• Go to Settings
• Scroll to Miscellaneous
• Tap Sync Contacts

Call Insights gives you a detailed breakdown of your conversations.

• Tap the phone icon
• Select a contact
• Tap Call Insights

This will show a full overview of your call, including a summary of the conversation, sentiment analysis to help you understand how the call went, a full transcript, and suggested actions based on what was discussed.

Voicemails are easy to access from your home screen, whether they are new or saved.

Listen to new voicemails

• Go to the home screen
• Check the Notifications widget on the left-hand side
• New voicemails will appear here
• Tap Listen
• You’ll be taken directly to the voicemail that needs actioning

Listen to historical (past) voicemails

• Scroll up on the Home screen
• Open the Visual Voicemail app
• This will show all saved voicemails
• Tap a voicemail to listen

Delete a voicemail

• Swipe left on the voicemail

OR

• Tap Delete at the bottom of the screen

• While on an active call, tap Pause Rec to pause the recording
• Tap Record to resume recording

You may need our assistance for issues regarding:

• Connectivity
• Passwords (excluding device PIN and Google Account)
• Hunt Group setup
• Auto Attendant setup
• Group voicemail setup
• Name changes
• System programming

To request changes or report a fault, please visit https://www.mi4com.co.uk or call 0333 014 3001