CRM Integration
The benefits of CRM integration
Our Computer Telephony Integration (CTI) software is designed to make life easier for your employees and better for your customers.
Contact Popping
See who’s calling
Click to Dial
Easily make calls
Activity Logging
Keep records updated
Contact Popping
Make a great impression
See who’s calling you with Caller Preview and Contact Popping. Once integrated with your CRM software, when an inbound call comes in, it will quickly search your database and display the caller’s name so you can start a more engaging conversation. By clicking on the preview window, the caller’s record will open directly in your application, giving you quick access to their previous notes and activities.
Click to Dial
Seamlessly make outbound calls
Improve your efficiency and reduce mistakes by using the Click to Dial feature. With CRM Integration, telephone numbers within your integrated business application are transformed into links that will initiate a call when clicked. This speeds up the process of making outbound customer calls, streamlining the process from web to phone, and reduces the risk of manually typing telephone numbers incorrectly.
Activity Logging
Improve your productivity
Integrating your CRM software will create an activity record of a call received from a customer within your business application. This log will still allow the addition of manual notes for you to add more details into the customer’s records. This feature allows you to improve your efficiency and prevents customer’s calls from being missed in their profile. This feature may be either manual or automatic logging dependant on your integrated business application.
Integrations
Connect with a range of business tools
HiHi can be integrated with a range of business applications, with many supporting a selection of features. It also includes a Call Control feature, which allows you to answer, transfer and place calls on hold via your computer, plus the ability to see your colleagues Presence information before you transfer calls to them.
*HiHi does not offer technical support for third party-applications or accounts.
Learn more about our CRM integration
Perfect your workflow
Discover HiHi’s Call Management Solutions
Continue to improve your business’ workflow with our range of Call Management solutions.
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