CALL RECORDING & ANALYTICS
Capture every detail
Accurately recording information is important to every business, which is why HiHi’s Call Recording software can help ensure you always have that vital information available. With the ability to automatically record each call in or out of your business, you can improve customer service by using the recordings for training purposes, dispute resolutions and fact-checking. Stored on your private portal, your recordings are secure and can be accessed at any time by authorised employees.
Train and evaluate
Coach and develop staff
Ensure complete accuracy
Easily review information
Resolve disputes easily
Play back recordings
Train and evaluate staff
Improve customer service
Call Recording allows you to listen to real-life conversations between your staff and customers. Use these to improve staff performance and to help provide coaching in situations where service could be improved. Use your previous call recordings as a cost-free training tool and train new staff with them, easily demonstrating where great service has been provided to customers and where it is lacking.
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Ensure complete accuracy
Prevent errors
Taking information over the phone can sometimes be misheard. With access to your call recordings, you can go back and review previous conversations to double-check information such as contact details, reference numbers, order quantities and quotations, ensuring that all is correct and that you can match your customers’ requirements.
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Resolve disputes easily
Understand exactly what was said
Call recordings can be particularly useful to help resolve disputes. With all your calls saved, you can easily go back and listen to them to understand what was said, to help come to an agreement quickly. For peace of mind, we offer the ability for you to store call recordings indefinitely, so you can always rely on having evidence of a phone conversation.
Secure and simple software
Access recordings at any time
Call recordings can be easily accessed at any time by authorised employees via an online platform, and all your recordings are automatically saved here to your private cloud system. Within this online platform you can easily amend your preferences if you wish to only record certain departments’ calls, or only calls in one direction.
You can also amend the length of time your call recordings are stored for to match the regulations needed for your business. Call recordings can be forwarded to related parties, but you must ensure you adhere to all GDPR stipulations before you do this.